FAQ – FitKart Club

1. What is TIGR?

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TIGR is a fitness rewards app that turns your daily steps into real rewards. Connect Google Fit, walk, and earn Tigr Coins that you can redeem for vouchers from popular brands like Decathlon, Nike, Puma, and more. The more you walk, the more you earn!

TIGR is India's leading fitness rewards app that motivates you to stay active by rewarding you for every step you take! Simply download the app, create your account, and start walking. The app automatically tracks your steps through your phone's sensors or Google Fit integration.

2. How do I earn Tigr Coins?

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There are several ways to earn Tigr Coins:

Walking: Every 1,000 steps = 1 Tigr Coin
Daily Streaks: Maintain consecutive days of activity for bonus rewards
Referrals: Invite friends and earn 50 Tigr Coins when they join and complete 1,000 steps
Challenges: Participate in weekly and monthly fitness challenges to win bonus coins
Special Events: Participate in seasonal promotions and events for extra coins

The more active you are, the more coins you earn! Remember, coins are awarded only for genuine, verified activity.

3. Is TIGR really free to use?

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Yes! TIGR is completely free to download and use. There are no hidden charges or subscription fees. You can track your steps, earn Tigr Coins, and redeem rewards without paying anything.

We may introduce optional premium features in the future, but the core functionality of tracking steps and earning rewards will always remain free.

4. What can I redeem my Tigr Coins for?

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Tigr Coins can be redeemed for a wide variety of rewards from our partner brands:

Sports: Decathlon, Nike, Puma, Adidas
Food: Swiggy, Zomato, Starbucks
Shopping: Amazon, Flipkart, Myntra
Entertainment: BookMyShow, Netflix
🛍️ Shopping vouchers (Amazon, Flipkart, and more)
🍕 Food & beverage coupons (Swiggy, Zomato, Starbucks)
🎬 Movie & entertainment vouchers (BookMyShow, Netflix)
💪 Fitness & wellness products
🎁 Exclusive brand deals and discounts

Voucher values range from ₹50 to ₹2,000. Check the Rewards tab for current offers and flash sales! Reward availability may vary, and new partners are added regularly.

5. Why do I need to connect Google Fit?

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TIGR uses Google Fit to automatically track your steps, distance, and calories. This ensures accurate and tamper-proof fitness data. Google Fit syncs with your phone's sensors or smartwatch, so your activity is tracked seamlessly in the background without draining your battery.

Google Fit integration is optional but recommended for:

Better accuracy: Combines data from multiple sources
Background tracking: Tracks steps even when the app is closed
Battery efficiency: Uses Google's optimized tracking
Comprehensive data: Distance, calories, and activity types

We only access: step count, distance walked, and calories burned. This data is used solely for calculating your rewards. You can revoke Google Fit access anytime through your device settings, though it may affect tracking accuracy.

6. How do Daily Streaks work?

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A streak is maintained when you reach your daily step goal on consecutive days. The longer your streak, the better rewards you unlock:

7-Day Streak: 10% discount on voucher redemptions
14-Day Streak: 15% discount on voucher redemptions
30-Day Streak: 20% discount + exclusive vouchers

Your streak resets if you miss your daily goal, so keep walking!

7. What is the Tiger mascot and how does it level up?

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Your TIGR mascot represents your daily progress and "levels up" as you walk:

0-24%: Sleeping Tiger 😴
25-49%: Waking Tiger 🐯
50-74%: Walking Tiger 🚶
75-99%: Running Tiger 🏃
100%: Roaring Tiger! 🎉

Hit 100% of your daily goal to see your tiger roar with a celebration animation!

8. How does the Invite & Earn program work?

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Share your unique referral code with friends. When they:

Download TIGR and sign up using your code
Complete their first 1,000 steps

Both you AND your friend earn 50 Tigr Coins each! There's no limit to how many friends you can invite.

9. What is the Weekly Fitness Report?

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Every week, TIGR generates a personalized fitness summary showing:

Total steps walked
Distance covered
Calories burned
Tigr Coins earned
AI-powered insights about your performance

You can share this branded report card on social media to celebrate your achievements!

10. How accurate is the step tracking?

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TIGR uses advanced algorithms combined with your smartphone's built-in accelerometer or Google Fit data to track your steps accurately. For the best accuracy:

Keep your phone with you while walking
Grant necessary permissions for motion & fitness tracking
Connect Google Fit for enhanced tracking
Ensure your phone's sensors are functioning properly

While we strive for maximum accuracy, tracking depends on device sensors and may vary slightly. Activities like cycling or driving are automatically filtered out to ensure fair reward distribution.

11. Is my personal and health data safe?

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Absolutely! Your privacy and data security are our top priorities. We comply with:

Digital Personal Data Protection Act (DPDP), 2023
Information Technology Act, 2000
Google Fit API Data Policy

We do NOT:

❌ Sell your personal or health data
❌ Share fitness data with advertisers
❌ Use your data for purposes unrelated to the app

Your data is encrypted, securely stored, and used only for step calculation, reward computation, and app functionality. We only access fitness data (steps, distance, calories) - never your personal files or messages. You can disconnect Google Fit and delete your data anytime from Settings.

Read our complete Privacy Policy for details.

12. Can I use TIGR on multiple devices?

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Your TIGR account is linked to your email/phone number and can be accessed from multiple devices. However:

✅ You can log in from different devices
✅ Your coin balance syncs across devices
⚠️ Only one device should actively track steps at a time
❌ Creating multiple accounts is prohibited and may result in suspension

We recommend using TIGR on the device you carry most frequently for consistent step tracking.

13. What happens if I delete my account?

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If you choose to delete your TIGR account:

All your personal data will be permanently removed from our servers
Unredeemed Tigr Coins will be forfeited and cannot be recovered
Your account cannot be reactivated
You can create a new account in the future, but you'll start from zero

Before deleting, we recommend redeeming all your coins. To delete your account, go to Settings → Account → Delete Account, or email us at support@rahvita.com.

14. Do my steps from before installing TIGR count?

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No, TIGR only counts steps taken after you install and activate the app. We cannot retroactively track steps from before installation. Start your fitness journey with TIGR today to begin earning rewards!

15. How do I contact support if I have an issue?

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We're here to help! You can reach us through:

In-App: Go to Profile → Help & Support
Email: support@rahvita.com
Response Time: We typically respond within 24-48 hours

You can also chat with our AI Coach in the app for instant answers to common questions!

Common Issues:

Step tracking not working: Check app permissions and ensure GPS/motion sensors are enabled
Coins not credited: Wait 24 hours for processing; contact us if issue persists
Redemption failed: Verify your details and try again; contact support with transaction ID
App crashes: Update to the latest version from Play Store/App Store

Grievance Redressal: For formal complaints under IT Act, contact our Grievance Officer:

Privacy matters: Abhay Pai (support@rahvita.com)
Terms & app issues: Mr. Shivjeet Ghatge (support@rahvita.com)

❓ Frequently Asked Questions